Account

I can't sign in. If you signed up with Google or Apple, use the same button you used originally — an account created with Google cannot be opened with an email and password. If you signed up with an email, use Forgot password on the login screen.

I want to change my username. Profile → Settings → Account. Your email address cannot be changed at the moment; write to us if you need it moved.

I want to delete my account. Profile → Settings → Danger zone → Delete account. You can also ask us to do it by email. Exactly what is removed, what is kept and why is set out on Delete your account.

Events

Nobody can see my event. Check the audience setting you chose. Private and invite-only events are visible only to people with the code or link. Events you create yourself do not appear in your own discovery map.

The event is full. Join the waitlist — if someone leaves, the next person is promoted automatically and notified.

I can't see the exact address. Exact locations are shown to people who have joined the event. Some hosts also delay the reveal until closer to the start time.

I need to cancel an event I created. Open the event → Cancel. Everyone who joined is notified. Please cancel as early as you can.

Premium subscription

How do I cancel? Subscriptions are billed by Apple or Google, so they are cancelled there, not in Tonika:

• iPhone — Settings → your name → Subscriptions → Tonika → Cancel.
• Android — Play Store → profile → Payments & subscriptions → Tonika → Cancel.

Deleting the app does not cancel a subscription. Cancel at least 24 hours before the period ends, otherwise it renews.

I paid but premium didn't activate. Open the subscription screen and tap Restore purchases. If it still does not appear after a few minutes, email us with the store receipt and we will fix it.

I want a refund. Refunds are handled by the store you bought through — we cannot issue them. Use Apple's Report a Problem page or Google Play's order history.

Notifications

I'm not getting notifications. Check that they are enabled both in Tonika (Profile → Settings → Notifications) and in your device settings for the app. On Android, also check that battery optimisation is not restricting Tonika in the background.

Location and the map

Why does Tonika need my location? To show what is happening near you and to place events you create. You can use the app without granting it, but the map will not centre on you and nearby results will be limited.

Safety and reporting

If someone behaves inappropriately, use the report option on their profile or on the event. Reports are reviewed and can lead to a suspension.

If you are in immediate danger, contact your local emergency services first. Tonika is a listing platform — we are not present at events and cannot intervene in real time.

Privacy requests

To request a copy of your data, correct it, or have it erased, email support@tonika.fun from your account address. We respond within the period required by applicable law. Details are in the Privacy Policy.

Reporting a bug

Please include your device model, operating system version, the app version (Profile → Settings → About) and what you did just before the problem appeared. A screenshot or screen recording helps a lot.

Contact

support@tonika.fun
Reply time: within two business days
Languages: English, Hebrew, Russian